Privacy Policy
What I collect
When you call, text, or use the request form, I collect what you give me: your name, phone, email, service address, and a description of the work. If you book a job, I keep records of the work, materials, and payments tied to it.
How I use it
- To schedule, perform, and follow up on your job.
- To send service-related messages (confirmations, arrival updates, invoices, receipts).
- To keep accurate business and warranty records.
Text messages & calls
If you give me your number, you agree I may call or text you about your request and job. Message and data rates may apply. You can opt out of non-essential messages at any time by replying STOP or telling me.
Payments
Payments are handled by a third-party processor (e.g. Stripe or Square). Card details are entered into the processor's secure flow and are never stored on this site or on my systems. I keep only the processor's reference for the transaction.
Sharing
I don't sell your information. I share it only with the people and services needed to do your job and run the business (for example, the payment processor, and any supplier or trade you ask me to coordinate with).
Photos of completed work
With your permission, I may photograph finished work for a portfolio, excluding anything that identifies you. You choose grant or decline on your work order.
Your choices & contact
You can ask what I have on file, ask me to correct it, or ask me to delete records I'm not legally required to keep. Reach me at hello@serene.simtech.vip or the number on the contact page.